Noble Systems as a North American contact center market leader in Latest Frost & Sullivan Industry Report Recognized
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Atlanta, GA (BUSINESS WIRE) 30 September 2011
Noble Systems Corporation, a leading global provider of unified contact center solutions was clearly defined in industry analyst firm Frost & Sullivan’s latest comprehensive survey of the North American contact center market. According to the independently-researched data, Noble Systems now holds the second largest proportion of outbound dialer systems sales and ranks among the top 10 firms in combined market share of product revenue.
“Again and again, industry analysis has confirmed that more and more technology decision-makers around the world we are turning a series of location-based and hosted solutions,” said James K. Noble, Jr., President and CEO of Noble system. “We welcome any analysis or a survey, which focused on the contact center, the focus of our consistent growth and innovation for more than 20 years.”
Frost & Sullivan 2011 “North American Contact Center Market System” includes inbound contact routing systems, IVR / voice portal systems, outbound dialer systems, systems for monitoring, workforce management software and contact Center analysis. The study also discusses the drivers and barriers to growth and pricing, sales, technology, demand and market trends.
“Today’s outbound dialer market a hotbed of innovation,” said Keith Dawson, Industry Director, Contact Center at Frost & Sullivan. “Winning The rise of Noble Systems to second place in market share in the North American market dialer is a sign of technological dynamism in the outbound sector, especially in such difficult economic environment and revenue,” added Dawson. “Noble has one of the industry’s growth engines in the last three years and has helped the market in new directions, especially with the recent launch of the company Hosted Enterprise offering.”
About Noble Systems
Noble Systems Corporation is a global leader in contact center solutions, providing innovative products since 1989. Tens of thousands of agents at 4,000 + client installations worldwide business with the award-winning Noble ® platforms for inbound / outbound / blended communications. The scalable, integrated solutions Noble include advanced ACD and predictive dialing, unified contact processing for voice, e-mail and web and integrated IVR, digital recording, messaging, quality control / monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, was the first provider to offer refined open, scalable, fully distributed platform.
For more information, contact Lee Allum at 1.888.866.2538 x538 or visit http://www.noblesystems.com.
Media Contact:
Noble Systems Corporation
Lee Allum
(404) 851-1331 Ext: 538
lallum (at) Noble Systems (dot) com
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